Giant Food Reviews

During my March 18, 2021 visit at the Knapp Rd location I asked the employee to ring me up for three cases of water. He asked me where the water is. I told him I will ask customer service to bring it to the front once my order was complete. He said I should have carried it up at check out. I said if I could have done it, I would have. I went to customer service to ask for assistance during my shopping no one was at the counter. He was very insensitive to my plight and we had an exchange.
I asked him if he had a number he could call or could he go to the customer restricted area to get help. He said it do not work that way, I said sir you do not have any way of getting in contact with someone to assist me. He said it do not work that way here at giants. He then asked me do you work for Giant’s to tell him how we are supposed to get in touch with customer service. The exchange went down from that point on.
The customer service rep eventually walked up and assisted with getting the water. Meanwhile waiting for the water, the cashier kept trying to escalate the situation to get a reaction from me to justify his behavior towards me. I was not pleased with how I was treated so I did my grocery shopping at Walmart on March 29,2021 to avoid the worker because I see the same staff when I do my routine shopping.
Fast forward I came to the store this morning April 7, 2021 approximately 7:15 (usual time). I noticed every time I would come out of an aisle that was close to the cashier he would leave his station to appear as if there was no one working and I would go to self-checkout ( assumption… human behavior). So, I decided to do both of us a favor and go to self-checkout.
Well that was not a good idea. I asked a question about mix match strawberry / blueberry offer. Before I could complete my sentence, the woman said if that is what it says that is what it is. I stopped, looked her in her face and then excused myself. I left my cart at self-checkout, as I was leaving the area, she attempted damage control and proceeded to get the circular to “assist”.
I went to my vehicle called the store while sitting there, explained my experience to the manager and asked for corporate information. I came back into the store and customer service handled the transaction.
I do not expect exceptional service however I feel that some staff feel that I am not even worthy of basic customer service. Am I not privileged enough to request basic assistance? I pay attention to a lot of things and I ignore most of it but some of the staff behavior is very blatant and I do not believe it is a representation of the brand. ALL customers should be treated with the same level of respect regardless to staff personal views.
I am writing this concern to bring awareness just in case another customer has this experience the pattern will be documented. I will submit reviews to expose the mannerisms of these employees and hopefully the company can use this concern as a teaching moment.
I do not have to look handicap, old or any other category to be treated with decency. I choose to spend my hard-earned money at this establishment and I expect to be treated the same as any other customer.

When You go to shop they never have the items on your list. There shelfs are never stocked and you leave with only half the items on you list. I also just bought there fried chicken on 3-2-21 and at least 3 pieces had feathers still attached. GROSS! The pieces also had no meat on them.

employees are very friendly and helpful. usually have my brands. stores relatively clean. produce is local.